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What You Agree to When You Use gbbaji

These terms set out the rules for your account, your wallet activity, and how we handle deposits and withdrawals through bKash, Nagad, and Rocket.

Account Eligibility RulesWallet and Payment TermsbKash, Nagad, Rocket CoveredUsage and Conduct PolicyJurisdiction Conditions Apply
gbbaji What You Agree to When You Use gbbaji
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account security is managed through login verification, OTP confirmation on sensitive actions, and wallet-number matching at withdrawal. We store only the data needed to operate your account and process payments through bKash, Nagad, and Rocket. We do not share your payment details with third parties outside of what is required to process your transaction. If you want to request a copy of the data we hold, or ask us to close your account, you can do both through your account settings or by contacting support directly.

Login Verification Every account login is checked against your registered credentials. Sensitive actions like withdrawals trigger an additional OTP step to confirm it is you.
Wallet Matching Your bKash, Nagad, or Rocket number is verified at the point of withdrawal. The number must match what is on your account record before any transfer is released.
Data Retention We keep transaction records and account data for as long as required by our operating policy. You can request a data summary or account deletion through support.
Policy Updates When these terms change, we notify you through your registered email or an in-account message before the new version takes effect. Continued use means acceptance.
TERMS CONTACT PATHS

Reach Us About These Terms

If anything in these terms is unclear, or if you need to raise a dispute about a transaction, your account status, or a wallet verification issue, our support team is available to help. You can reach us through live chat, email, or our support ticket system — all accessible from your account dashboard on desktop or mobile browser.

Live Chat Open live chat from your account dashboard. It is the fastest path for urgent wallet or account questions covered by these terms.
Email Support Send a detailed message to our support address for account disputes or terms clarification. Include your account ID and any transaction reference number.
Support Ticket For formal complaints or policy review requests, raise a ticket through your account settings. We log and track every ticket for follow-up.

Common Questions About These Terms

These questions cover what our users ask most when they read through the terms for the first time. If your question is not here, contact support from your account dashboard.

Account eligibility depends on your age, your local law, and whether your region is supported. We do not accept accounts from jurisdictions where access is restricted by local regulation.

Any mismatch between your registered wallet number and the one used for a withdrawal triggers a manual review. Our team will contact you to verify before releasing the funds.

No. Your account is personal and non-transferable under these terms. Sharing access or transferring wallet control to another person results in immediate account suspension.

Send a data request through the support ticket system or email us with your account ID. We will respond within the timeframe set out in our data handling policy.

Raise a support ticket from your account dashboard and include the transaction reference number from your bKash, Nagad, or Rocket app. Our team will review and respond.

We send a notification to your registered email and post an in-account message before any update takes effect. The updated version replaces all previous versions on that date.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.